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Your credit report contains your credit history: a record of credit-related financial
information such as overdue debts, the number of credit enquiries made in the last
five years, the number and type of lenders you have approached for credit, the type
of credit account open and close dates and credit limits, monthly repayment history
information, bankruptcy, personal insolvency and any court judgments and court writs
and your personal contact information, such as your residential address. Comprehensive
credit reporting is an opt-in system and information such as account open and close
dates, credit limit, account type and repayment history is only included in credit
reports if it's supplied by credit providers.
This service does not assist you to obtain your credit report. You can use this
service to obtain your VedaScore once per year. However, you can obtain your credit
report direct from Veda. You are legally entitled to obtain a copy of your credit
report for free, delivered in 10 days, in the following circumstances:
- Once every 12 months;
- If you have been declined on a credit application, you have the right to access
your credit report free during the 90 days following the date you were declined;
- If your request relates to verifying that information has been corrected on your
Your credit score is a number that represents the information contained in your
credit report. It attempts to give creditors an idea of how financially responsible
you are. GetCreditScore features the VedaScore provided by Veda and used by hundreds
of lenders and credit providers in Australia. Your VedaScore is a credit rating
between 0 and 1200 summarising the information in your credit report into one easy
to understand number.
If you don't agree with your VedaScore, it may be because information on your credit
report is inaccurate. You have the right to have it corrected. If you think that
there is a mistake, you should contact the Veda Resolution Centre
To find out more information about your VedaScore and the items on your credit report
that contributed to it, get in touch with Veda.
The information we request helps us identify you and also get the most accurate
match for you in Veda's database. That means that by combining your name and driver's
license number, for example, we have a much higher probability of getting an exact
match for you than by using other parameters. Also, through GetCreditScore.com.au
you can only obtain your credit score once per year. GetCreditScore will check your
details to see if you have sought your credit score through us in the previous 12
If you don't have a driver's licence or Australian passport, GetCreditScore will
not be able to confirm your identification and retrieve your VedaScore. For more
GetCreditScore only keeps your name, address and the details of your driver's licence
or passport number. We do not keep any credit information that we may receive from
Veda. GetCreditScore offers Australians the opportunity to check their VedaScore
for free once every 12 months. We keep your details on record and also send them
to Veda to ensure you're eligible to check again after that time. Your details are
never shared with any credit provider or third party other than Veda.
Veda is Asia Pacific's leading data intelligence and insights company and custodian
of consumer credit information for over 45 years. It is one of largest, most comprehensive
and current data sources in Australia and New Zealand including information on over
16 million individuals, 1.9 million companies and 1.7 million business names –
more than any other organisation in Australia. VedaScore is built on Veda's extensive
database by experienced local analysts and is the most predictive credit bureau
score in Australia.
An adverse event is considered to be a default, court judgment or writ, bankruptcy
or personal insolvency.
When you apply for credit or a service, the relevant credit provider may check your
credit report, leaving an enquiry on your report. Credit enquiries affect your credit
score. A relatively high number of enquiries within a short period of time could
adversely affect your ability to get credit. As an Access Seeker, GetCreditScore
acts on your behalf through a Soft Touch credit enquiry, with no negative impact
on your credit report or your credit score.
Soft Touch is an approach by which GetCreditScore acts on your behalf to request
your credit score, without negatively impacting your credit report. The request
will be noted on your credit report as a File Access. Typically when you apply for
credit, your credit report is checked, leaving a hard enquiry on your report. The
number of hard credit enquiries in your report is one of the different contributing
factors that could adversely impact your credit report and your credit score. A
File Access is a record of access made by Veda. It can only be seen by you and Veda,
with no impact on your creditworthiness.
Under amendments to the Privacy Act 1988 which came into effect in March 2014, organisations
acting on your behalf to retrieve your credit information are known as Access Seekers.
As an Access Seeker, GetCreditScore can make a credit enquiry on your behalf, without
negatively affecting your credit score. This enquiry is recorded as a File Access
and is only disclosed to Access Seekers and yourself.
Under the Privacy Act 1988, credit reporting bodies can disclose information contained
in your credit report to organisations such as credit providers, mortgage insurers,
trade insurers and agents of credit providers (authorised agents). You also have
the right to access your credit information and can appoint someone acting on your
behalf to obtain the information. Where you, or your authorised person, access the
information, they are known as Access Seekers and their enquiries don't impact your
credit report. Hard enquiries from authorised agents acting on behalf of credit
providers however, will be noted on your credit report and are disclosed to other
There could be several reasons why we may be unable to return your VedaScore. It
may mean that you don't have an active credit report in Veda's database or it may
simply mean that you have insufficient information on your credit report. Other
reasons why a VedaScore may not be generated are:
- Personal Insolvency Agreement
- Debt Agreement
- Discharged Bankruptcy
- Discharged Personal Insolvency Agreement
- Discharged Debt Agreement